Based in the heart of England, Twycross Zoo (TZ) is an award-winning conservation charity and rapidly growing visitor attraction. We’re committed to supporting global welfare and conservation efforts in the captive breeding of endangered species whilst supporting projects from many different countries around the world, including Ape Action Africa, Lola Ya Bonobo and the FFI Cao Vit Gibbon Project.
In 2014, we launched our 20-year, £55million Masterplan. Since this time, new habitats which have opened to the public include Giraffe Savannah and Gibbon Forest. Recently, we’ve opened a new £3.5 million world-class chimpanzee habitat, Chimpanzee Eden, and are looking forward to building on this continued growth and success. As part of our Masterplan development programme, other investments have also included new habitats and renovations such as Lorikeet Landing, a Lemur walk-through and Butterfly Forest, all of which offer our visitors an immersive and inspiring experience with the animals.
At TZ you’ll be part of an evolving and progressive organisation, with staff engagement at its very core. We offer a diverse range of roles and are committed to the fundamental approach of equal opportunities in employment. Our team strives to educate and inspire everyone to care about, and therefore contribute to saving, the other species with which we share our planet.
With our dedicated and enthusiastic team of colleagues at the heart of everything we do, we aim to become a recognised “Centre of Excellence” that continues to make a significant contribution to the welfare and conservation of animals, especially primates, and remain at the heart of conservation.
What will this role of HR Officer entail?
Reporting to the Head of Human Resources, as a HR Officer you will deliver a first-class operational HR service across all areas, including employee relations, rewards, recruitment and development and administration. During our peak months, our numbers of staff can rise to approximately 180, which will keep your role varied and interesting.
You’ll work closely with line managers to coach and develop them to deliver high levels of employee engagement and performance. You’ll be a trusted advisor and provide them with expert advice on all areas of HR activities, including performance management, sickness absence and flexible working requests. Your duties will also include but not be limited to:
Supporting the Head of Human Resources in creating ‘people plans’ to support business aims
Monitoring all zero hours and minimum hours contracted staff to ensure legal guidelines are not breached
Analysing monthly management information to identify trends in attendance, turnover and recruitment
Ensuring legal compliance in relation to statutory sick pay, maternity pay, minimum wage, contractual obligations and probationary periods.
Please note, you will also be required to undertake Duty Zoo Manager shifts on a rota basis, which will include weekends.
What will I need to be considered for this HR Officer vacancy?
Proven experience as a HR Officer, ideally gained within the leisure, travel and tourism or hospitality industry, and preferably qualified with the Chartered Institute of Personnel and Development (CIPD)
Excellent communication and interpersonal skills, with the ability to build effective and long-lasting relationships
Ability to challenge decisions, and remain highly effective and resilient in an evolving business
IT literate, with full working knowledge of Microsoft Office at an intermediate level, particularly Excel
Good numeracy and analysis skills, with the ability to analyse data and convert into concise reports
Although not essential, knowledge of HR databases such as CARVAL would be advantageous.