Box Office Assistants, Edinburgh Science Festival 2026

As a Box Office Assistant, you'll be at the heart of the Festival, playing a crucial role in creating a seamless experience for our visitors. The role focuses on assisting customers making bookings over the counter, through our website and handling any telephone enquiries. In addition, you may be required to assist with sponsor and other complimentary ticket bookings.

This is an ideal opportunity for individuals who wish to build on their existing box office and customer service skills in a high-pressure Festival environment.

Your responsibilities will include:

• Assisting customers with ticket purchases and enquiries.
• Providing exceptional customer service to ensure a positive Festival experience.
• Sharing information about the exciting events and exhibits at the festival.
• Collaborating with the Festival team to maintain efficient box office operations.

The Box Office team are based primarily in the National Museum of Scotland, Edinburgh. We operate a box office counter at this venue and operate a satellite telephone room. During the Festival, the Box Office is usually open 9.30am–5pm daily but occasionally stays open later for some events.

This is a temporary, fixed-term contract - from 4th-19th April 2026

Deadline: 17th February

More information on the role can be found here.