Duty Operations Manager, Science Museum

Can you lead operations in a busy, customer-focused environment? Are you experienced in coordinating numerous tasks and making informed decisions? 

As Duty Operations Manager, you’ll play a key role in upholding high standards and ensuring a memorable visitor experience. Working closely with teams across Visitor Experience, Retail, Catering, Public Programmes, Learning, Security, Cleaning, and Estates, you’ll help deliver a seamless, safe, and welcoming environment for all.

Based on the museum floor, you’ll manage daily operations, respond to issues in real-time, and act as the senior manager on-site when needed. You’ll ensure KPIs and service standards are met while overseeing the safety, well-being, and enjoyment of visitors, staff, and contractors. You’ll also coordinate effective responses to any operational challenges involving the public. 

You’ll be part of a supportive, collaborative team in a role that brings learning experiences every day, offering continuous opportunities to grow and learn. 

Find out more about the role including details on how to apply

Deadline: 21st June